Return and exchange requests
We accept returns for both defective and non-defective merchandise, and eligible exchanges are available. Contact us within 30 days after delivery. Every return must be new merchandise; when an item is non-defective, it must also be unused, in original condition, and returned with its packaging, labels, and included accessories.
Returns travel by mail. A free prepaid return label is included in the package and no restocking fee is charged. Request approval from xiholopoxa22@gmail.com before mailing anything; after approval, we provide the proper return instructions. Exchanges depend on replacement availability.
Include the order number, checkout email, and requested resolution. Provide photos or video for a defect, damage, missing component, incorrect item, or meaningful description difference. Following approval, we process and initiate a refund to the original payment method within 10 days. A bank may need additional time to post the credit. Legal consumer rights remain unaffected.